Ashutosh YadavFreelance IT technician · IT support worldwide
L1 IT Support · On-site PC Repair · Networking · Microsoft 365
PC repair, Windows installation, networking, printers and Microsoft 365 for individuals, freelancers and small businesses. Remote support worldwide and on-site in Lleida and surrounding areas. I work in Catalan, Spanish, Hindi or English.
IT support services
Remote support worldwide. On-site in Lleida and surrounding areas.
On-site PC repair
Diagnosis and repair of desktops and laptops at your home or business.
Windows and software installation
Windows 10/11, drivers and applications, with the computer ready to use.
Networking and Wi-Fi
LAN and Wi-Fi setup and checks, plus fixing connection drops.
Printers and peripherals
Installation and setup of printers and other peripherals.
Microsoft 365 and accounts
Email, Outlook, user accounts and access.
Support for freelancers and small businesses
Equipment maintenance, workstation setup and remote assistance.
Worldwide remote support, on-site in Lleida
I work with clients in any country through remote support: diagnostics, Windows configuration, Microsoft 365 and user accounts. In person, I cover Lleida city, the Segrià region and surrounding areas.
Support cases
Typical L1 incidents with the diagnosis and the commands I use. These are sample cases with fictional data. Click a ticket to see the details.
INC-1042No Wi-Fi connection after a Windows update
Diagnosis
The computer connects to Wi-Fi but gets no valid IP and cannot resolve names. A router fault is ruled out by testing with another device.
Commands
C:\> ipconfig /all C:\> ipconfig /release C:\> ipconfig /renew C:\> ipconfig /flushdns C:\> netsh winsock reset
Result
After a restart, the computer gets an IP via DHCP and browses normally. Everything is documented in the ticket.
INC-1057Network printer not printing, jobs stuck in queue
Diagnosis
The printer answers ping, but the user's queue is blocked by a corrupted document.
Commands
C:\> ping 192.168.1.50 C:\> net stop spooler C:\> del /Q /F /S "%systemroot%\System32\spool\PRINTERS\*.*" C:\> net start spooler
Result
The queue is cleared and the service restarted. A test page is printed and the user is notified.
INC-1063Very slow laptop, disk at 100%
Diagnosis
Task Manager shows the disk saturated. The file system health and Windows integrity are checked.
Commands
C:\> sfc /scannow C:\> DISM /Online /Cleanup-Image /RestoreHealth C:\> chkdsk C: /scan
Result
System files are repaired and unnecessary startup programs are disabled. If the disk were failing, it is escalated for replacement.
INC-1071User locked out with no access to shared resources
Diagnosis
After several failed attempts the account is locked. The user's identity is verified before acting.
Commands
C:\> net user usuario /domain C:\> whoami /groups C:\> gpupdate /force
Result
The account is unlocked in Active Directory following the internal procedure, and policies are refreshed on the computer. The intervention is logged.
Experience
- L1 IT Support Technician · NoneotechLleida · Sep 2025 – present
- On-site and remote support for Windows workstations, peripherals, applications and connectivity.
- Installation and setup of laptops and desktops: operating system, applications, printers and peripherals.
- Hardware and software diagnostics, basic repairs and escalation when needed.
- Management of accounts, access and network incidents using ticketing and internal procedures.
- IT Support / Junior Technician · InetumTarragona · 2023 – 2025
- First-level support: desktop, application, peripheral and access incidents.
- Equipment preparation, software installation, updates and maintenance.
- User onboarding and LAN and Wi-Fi connectivity checks.
- Logging and tracking of incidents, with escalation to higher levels.
- IT Technician (internship) · Beep La SalleReus · Nov 2020 – Mar 2021
- Customer service in store and workshop: PC diagnosis and repair, system and peripheral installation.
- Freelance IT technicianReus · Feb 2021 – Jun 2021
- On-site installation, setup and repair of computers and home equipment.
Skills
Support
- Windows 10/11 and user support
- PC assembly, repair and diagnostics
- Microsoft 365 (basic)
- Active Directory (fundamentals)
- Tickets and incident management
Networking
- TCP/IP, LAN, Wi-Fi
- Diagnostics with ping, ipconfig, netsh
Development
- HTML, CSS, JavaScript, PHP
- Java, MySQL, Oracle
- Angular, React
Languages
- Hindi, Bhojpuri, Catalan, Spanish: C1
- English: B2
Education
- Web application developmentInstitut Baix Camp, Reus · 2021 – 2023
- Higher technician, microcomputer systems and networksInstitut Baix Camp, Reus · 2020 – 2021
- Microcomputer systems and networksInstitut Antoni Ballester, Mont-roig · 2019 – 2020
- Compulsory secondary education (ESO)Institut Baix Camp, Reus · 2018 – 2019
Frequently asked questions
Do you work with clients in other countries?
Yes. I offer remote support worldwide, in Catalan, Spanish, Hindi or English. On-site work is in Lleida and surrounding areas.
Do you visit clients in Lleida?
Yes. I come to your home or business in Lleida and surrounding areas. I also offer remote support.
What kind of clients do you work with?
Individuals, freelancers and small businesses.
Which languages do you speak?
Catalan, Spanish, Hindi and Bhojpuri (C1 level) and English (B2).
How much does it cost?
It depends on the job. I explain it before starting.
Do you repair laptops and desktop computers?
Yes. I check the hardware and software, locate the fault and do basic repairs. If a component is needed, I explain it first.
Can you install Windows 11 on my computer?
Yes. I install Windows 10 or 11, the drivers and the programs you use.
My Wi-Fi is slow or keeps dropping, can you check it?
Yes. I check the local network and the Wi-Fi until I find the cause of the drops or slowness.
Do you work with companies?
Yes, with freelancers and small businesses: equipment preparation, user accounts and first-level support.
Contact and profiles
Call me, see my background on LinkedIn and GitHub, follow me on Instagram or download my CV.